Refund policy

Return on shipped items.

Coffee Bean Policy

• Opened or Used Coffee: Non-returnable due to food safety and perishable nature.

• Unsatisfied Taste: We offer a full refund or replacement on a first-time purchase without requiring the bag to be sent back. To in act this we must be contacted within 48 hours of when the package is received.

• Repeat Orders: Sales are final. Contact us for a determination on an exemption to this policy. 

Damaged or Wrong Items

• Time Limit: Customers must report damaged, defective, or incorrect shipments within 48 hours of receipt of package. Receipt date is determined by when the carrier has marked the package as delivered.

• Resolution: Free replacements or full refunds are issued for verified transit damage or packing errors.

• Return Shipping: We may ask for photographic proof of damage in order to replace or refund an item.